Faq's

What is a Virtual Assistant (VA)?
What are the benefits of utilizing a Virtual Assistant?
Who uses a Virtual Assistant?
Do I sign a contract?
What are your policies?
How do we communicate?
How are files sent and received?
How can I begin working with you?
What software programs do you use?
Can you work with my proprietary software?
Can you work with my online, sometimes industry specific, software?

A Virtual Assistant (VA) is an independent contractor providing administrative, creative and/or technical services. A professional Virtual Assistant assists clients in his/her area(s) of expertise from his/her own office on a contractual basis, regardless of geographic boundaries. Utilizing advanced technological modes of communication and data delivery, tasks or projects are communicated via the internet, phone, fax, File Transfer Protocol (FTP), email, or courier.

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What are the benefits of utilizing a Virtual Assistant?

Below are just a few of the many benefits of a Virtual Assistant:

Virtual Assistants save you money.
Virtual Assistants are tax deductible.
Virtual Assistants are available to handle a wide variety of tasks.
Virtual Assistants have a vested interest in your business success, your success is our success.
Virtual Assistants work from their own office and use their own office equipment.
Virtual Assistants are independent contractors. No taxes, benefits or sick pay expenses to you.
Virtual Assistants already have the technology and software in place.
Virtual Assistants do not require training.
Virtual Assistants only charge for their time on task and materials used.
Virtual Assistants give you the peace of mind that deadlines will be met.
Virtual Assistants keep you on schedule, allowing you to focus on building your business.
Virtual Assistants offer services on short term, long term, temporary or emergency basis.

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Who uses a Virtual Assistant?

Below is a short list of who uses a Virtual Assistant:

Professional Speakers
Business and Life Coaches
Info-Marketers
Writers and Authors
Real Estate Agents
Consultants
Entrepreneurs
Small Business Owners
Corporations
Sales Representatives
Traveling Executives
Doctors
Attorneys
Professional Organizations

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Do I sign a contract?

Yes, for your protection as much as ours. It's a great way to communicate our relationship and detail everything we need to know about how we'll work together and what our expectations should be.

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What are your policies?

Please note that these are our general policies. In-depth policies will be discussed once a Non-Disclosure Agreement (NDA) had been signed.

Agreements

In order to book our time, whether hourly, per-project, or on a retainer basis, an agreement (contract) must be signed. No services will be provided and no VA/client relationship is established until the agreement is signed and returned, along with the advance payment requirements.

Project Related Supplies

Project related supplies & materials including postage, printing, specialty items, courier services, etc., are invoiced separately at actual cost. Receipts will be available for review at all times, and will accompany the invoice.

Payments

Cash
Money Order
Certified Cheque
Bank Transfer
PayPal coming soon

Privacy

View our Privacy Policy

We adhere to:

The CANN-SPAM Act of 2003
The Federal Children's Online Privacy Protection Act of 1998 (COPPA).
The Personal Information Protection and Electronic Documents Act (PIPEDA)

Code of Ethics

View our Code of Ethics.

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How do we communicate?

Modern technology has made it easy to stay in touch with our clients. Our methods of communication are:

Email
Instant Messaging
Telephone
Fax
Courier (physical address will be provided to clients only)

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How are files sent and received?

Files are exchanged by means of:

Email
Fax
Courier
FTP (File Transfer Protocol)
Instant messenger
Remote access
Postal Mail
Pick-up (Local clients)

* All original electronic files are backed-up should they ever become corrupt, accidentally deleted, or otherwise unobtainable.

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How can I begin working with you?

Fill out this form and we will contact you to schedule a FREE 30 minute consultation. A Non-Disclosure Agreement (NDA) must be signed by each party prior to a consultation. This form will be emailed or faxed to you in advance.

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What software programs do you use?

The primary applications we use, but are not limited to, include:

Microsoft Office